Refund and Returns Policy

Effective Date: October 12, 2026

At Blue Ocean Retail LLC, we want you to be satisfied with your purchase. This Refund and Returns Policy explains how to request a return, exchange, or refund for eligible purchases made through our website.

1. Return Eligibility

To be eligible for a return, items should generally meet the following conditions:

• The item is unused, unworn, unwashed, and in its original condition.

• Original tags, packaging, and accessories are included where applicable.

• You provide proof of purchase, such as an order confirmation or receipt.

• Your return request is submitted within 30 days of delivery.

Certain items may be ineligible for return where permitted by law, including personalized items, final-sale products, and items that cannot reasonably be returned for hygiene reasons. Any applicable exclusions will be disclosed before purchase.

Defective, damaged, incorrect, or misrepresented items will be handled in accordance with applicable law.

2. How to Request a Return

To request a return:

1. Email info@blueoceanretail.shop with your order number and reason for the return.

2. Include photographs if your item arrived damaged, defective, or incorrect.

3. Wait for our customer support team to provide return instructions.

4. Send the approved return to the address or return location provided by our team.

Please do not send items back before receiving return instructions, as this may delay processing.

3. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund is approved.

Approved refunds will generally be issued to your original payment method. Processing times may vary depending on your bank or payment provider. We aim to process approved refunds within 5–10 business days after inspection.

Original shipping charges may be non-refundable unless the return is due to our error or otherwise required by applicable law.

4. Exchanges

If you need a different size, color, or item, contact us at info@blueoceanretail.shop.

Exchanges are subject to product availability. If an exchange is unavailable, we may offer a refund or another appropriate resolution.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.

Include your order number, a description of the issue, and supporting photographs where available. We will review your request and explain the available options, which may include a replacement, exchange, refund, or other remedy as required by applicable law.

6. Return Shipping Costs

Unless otherwise stated or required by law:

• Customers may be responsible for return shipping costs when returning an item because they changed their mind or selected the wrong size.

• We will provide appropriate instructions for items that arrive damaged, defective, or incorrect.

• Original shipping charges and any applicable return shipping costs will be communicated as relevant to your request.

7. Cancellations and Order Changes

If you need to cancel or change an order, contact us as quickly as possible. We cannot guarantee changes or cancellations once an order has been processed or shipped.

If an order cannot be canceled, you may request a return in accordance with this policy, subject to applicable law.

8. Late or Missing Refunds

If you have not received an approved refund:

1. Check your bank account or payment provider.

2. Contact your card issuer or bank, as processing may take additional time.

3. If the refund is still missing, contact us at info@blueoceanretail.shop.

9. Legal Rights

This policy does not limit any consumer rights that cannot legally be excluded or restricted under applicable law.

10. Contact Us

For return, exchange, or refund assistance, contact:

Blue Ocean Retail LLC
4159 Toenges Ave, Saint Louis, MO 63116, USA
Email: info@blueoceanretail.shop
Phone: +1 (314) 868 4957

Please include your order number in all order-related inquiries so we can assist you more efficiently.